Freezone Internet, the UK’s top web hosting company, has created yet another way to serve their customers. Listening to their customers’ complaints about the traditional technical support, Freezone has decided to implement a remote desktop customer support.

Traditional tech support often involves lengthy phone conversations and irritated customers. Especially if the customer is unfamiliar with computers and their programs. Remote support, on the other hand, allows a tech advisor to access the user’s computer from theirs. Freezone uses this set-up to do everything from setting up email addresses, to setting up web hosting.

Although the thought of giving a stranger access to something as private as a computer may give some people pause, the remote desktop access at Freezone Internet is completely safe. It takes place over a secure and encrypted connection, which helps to make sure hackers cannot access any information, and if a customer is having trouble with a website that involves identifying information such as credit card numbers or birthdays, those fields are blocked from the support staff’s view. In addition, the sessions are completely under customer control, giving them the ability to shut down the link whenever they choose.

For those who do not have a land-line, or those who simply do not wish to tie it up with a long customer service phone call, Freezone offers easy & reliable alternatives. Their support staff, consisting of experienced CSRs, or customer service representatives, can offer assistance via chat as well. There are three steps to beginning a remote session:

Step 1 - Call or connect to the chat site, and ask for a remote support session.
Step 2 – Once an agent has responded, click the ‘generate code’ button, give code to agent, and do not close the  window.
Step 3 -  Follow all on-screen prompts.

If there is a problem with your computer, or you simply could use some help with a webpage, why not try Freezone Internet’s new remote desktop customer support services instead of going the old route? With its exceptional safety, ease of use, and reliability, it marks the future of customer service.

Blog · Domain · Hosting · Support · Web Hosting

Among web hosting companies in general, and UK hosting companies specifically, there are varying levels of service, pricing, and support available. One thing you’ll find offered by some companies (and not by others) is 24-hour technical support.
On one hand, this may not seem that important. After all, a reliable web host and domain name registration company will probably have less technical issues, and will be able to easily fix them during business hours. What are the odds of something going wrong in the middle of the night?
Well, 24-hour technical support means that even if a worst-case-scenario arises, you are taken care of. Say you buy domain names from a third party and have trouble getting it to ‘talk’ to your new website. Or what if someone hacks into your site and changes your information? You want that address as soon as possible, not 6 hours later when business starts for the day.
24-hour technical support also means that you can work on your website from any time zone, on business travel, or in coordination with business partners overseas, and still reap the benefit of our staff’s technical knowledge.
Freezone gets a lot of initial attention from customers who discover our free domain names offer. But what really convinces them, and then turns them into long-term customers, is our ability to provide comprehensive safety and support services, which start with 24-hour technical support but do not end there.

Our Security and Backup Services Include:
• 24/7 monitoring of your website – For instant notification if something suspicious our out of character happens
• 99.9% uptime guarantee – So you know that your site is always there when customers try to reach it
• Data backup & restore – So you don’t lost valuable work and data
• Dedicated SSL Certificate – Ensures your website is absolutely secure, and gives your customers the certificate they can trust
• Protected by Firewall – For optimum protection of your data at all times
• Daily server backups – Again, to maintain reliability
• Automatic updates – To keep everything up to date and running according to the latest and greatest security and performance technologies

Our Help & Support Services Include:
• 30 Day Money Back Promise – Self-explanatory. Whether you’re a customer for web hosting or web hosting plus domain names, we stand behind our work.
• 24/7 Live Chat Support – Because customers deserve support, guidance, and expert assistance any time of day.
• FREE telephone support – So you can troubleshoot “voice to voice” with a real expert from our company.
• 2-hour Email Response Time – We won’t waste your time by making you wait days.
• Standard Email Support – Because sometimes it’s not urgent, and email is the best use of your time.
All of these services and features are included in our Ultimate Hosting package, and many are included in our Home and Professional Hosting packages. Compare packages to see what best meets your needs, knowing that Freezone takes technical support (and every other aspect of the web hosting experience) very seriously.

Support · Technical support · Web Hosting