How do Remote Support Screen Sharing and Co Browsing solutions work?

Remote Support utilises a patented, browser-based technology that establishes a visual connection between parties over the Internet. An Online Visitor can show his or her screen to an Agent so that the Agent can see what the Online Visitor is seeing, help select products/services, and help the Online Visitor all the way to checkout.

What do I need in order to use Remote Support?

To use Remote Support you will need a browser and java. Java is typically pre-installed on all computers. If your computer doesn't have java, please install it by clicking here.

Can I use Remote Support with my phone?

Yes, please click on "Start Session" and follow the steps.

Does Remote Support work on Mac?

Remote Support works on all computers - Windows, Mac, and Linux.

Does Remote Support work with any browser?

Remote Support works with all major browsers.

Can a Remote Support Agent see exactly what I am seeing?

Agents can see an Online Visitor's screen exactly as the Online Visitor is seeing it, with some exceptions. Certain fields may be masked from the Agent as a security measure, like credit card numbers.

What can Remote Support Agents do?

Agents can see an Online Visitor's screen and point with a pointer. Optionally, full remote control can be enabled.

Is the Online Visitor in control?

The Online Visitor is in control at all times, and can disconnect a screen sharing or co browsing session at any time by closing the browser window.

Can I use Remote Support with live chat?

Yes, Remote Support can be used with our live chat.